FAQ

How can I place an order?

Browse our catalogue, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

How can I cancel my order?

Contact us as soon as possible at shopjeremiahs10@gmail.com. We can usually cancel before an order enters fulfilment, often within a few hours of purchase. Once an order has shipped it can't be cancelled, but you can return it.

What is your return policy?

We accept returns within 30 days of delivery on unused items in original packaging. Some categories can't be returned once opened, including personal care and beauty items. Full details are on our Refund Policy page.

How can I track my order?

Once your order ships, you'll receive a tracking number by email along with the carrier name. Orders may ship via different carriers depending on the item, so use the carrier named in your shipping confirmation. Tracking can take 24–48 hours to activate.

How long does shipping take?

Delivery times vary by item and destination. Most orders are processed within 1–3 business days. Some items ship from overseas partner warehouses and take longer — the estimate shown at checkout is specific to your cart and address.

Do you ship internationally?

We ship to most countries. Some individual products are restricted to the US or North America by our fulfilment partners — if an item can't reach your address, checkout will tell you before you pay. International customers are responsible for any customs duties or import taxes.

How can I request a refund?

Email shopjeremiahs10@gmail.com with your order number and the reason for the return. We'll confirm whether the item qualifies and send return instructions. Approved refunds are issued to your original payment method within 7–10 business days of us receiving the item.

What are the shipping costs?

Shipping costs depend on destination, order size, and the shipping method you choose. Exact costs are shown at checkout before you pay.